In the exam I asked you to write an e-mail to a newspaper.  Here‘s an example of what you could have written.  Look at how I’ve used the passive voice to avoid personal reference, and how I’ve organized the article into paragraphs.  A paragraph should be more than one sentence long!

After you write “Dear Sir/Madam” your first paragraph has to give the main information, usually answering the questions “why, what, when and where”. Don’t give lots of detail; you have the rest of your e-mail to do

Try writing the e-mail opening paragraphs for these situations:

  1. You bought an iPhone on and it doesn’t work.
  2. You have seen a job in the Guardian newspaper for a Spanish language assistant at Bowden Grammar School in London.
  3. You want to stay at the Mayfair Hotel in London and you want to know if there are available rooms.
  4. You have read an article in a newspaper about the Spanish education system and you do not agree with it.

When you have finished, check your answers by comparing to these examples here.

Remember that e-mails are generally less formal, but if it is the first time you are writing to someone you don’t know, then follow the same rules as for formal letters.